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At work, regardless of position, you will have to interact with a lot of different people: colleagues, bosses, partners, etc. Therefore, practicing good communication skills is an extremely important foundation in the workplace. If you want to improve your communication significantly, let’s follow Malu’s “small but powerful” secrets. ” in the article below!


First of all, what are communication skills?

Communication is the ability to use spoken, written or body language means to express one’s thoughts, thoughts, opinions, feelings, etc. in the most clear and convincing way.
Effective communication requires investment and daily practice. That’s when you use your language to make your words carry weight and create value in your listeners.


How important is effective communication?

When you have good communication skills, you will be in a more active position in the conversation.

As long as you convey the right information to colleagues, bosses, partners, etc., the work will go more smoothly. By now, both have understood each other’s intentions and can take the next steps in their work.

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When you have good communication skills, you will be in a more active position in the conversation.
However, effective communication is not only in the way you speak, but also in the way you listen. When the other party clearly feels that they are being understood and heard, you will build trust in your listeners. Your position in the eyes of the opposite person also increases and thereby brings visible positive results.
Fluent communication will help you expand relationships with colleagues, bosses or partners. As a result, you can also discover good opportunities that you never thought of.

Ways to improve communication skills

Understanding the importance of communication is one thing, but being an effective communicator is another. If you do not know how to communicate to achieve your goals, please refer to Malu’s instructions below!

1. Have a specific communication plan

One of the ways to communicate effectively is to prepare a specific plan. First, let’s outline what the goal of this conversation is: Clearing up the problem between the two of you at work? Division of work? etc

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One of the ways to communicate effectively is to prepare a specific plan.

Then you need to make a list of what you want to say, who the audience is, how to say it, where to say it, when the conversation will take place, and so on.
When you clearly define the purpose of the communication, you and the other party will have a very smooth communication, avoiding digressions or wasting time on irrelevant stories.

2. Choose your words

As mentioned, we will have to communicate with a lot of different audiences in the company. Therefore, the language we use must be appropriate in each context. Joking around with colleagues during breaks is different from communicating in a meeting with bosses and partners.

The choice of words will help to communicate more effectively when the other party understands faster the information being communicated. At the same time, they will feel respected because you have distilled the most appropriate words.

To enrich your communication vocabulary, you can observe conversations from people around. That will be the material for you to learn quickly and apply in your case.

3. Adjust communication style to suit each audience

Each person will have their own way of communicating. Therefore, it is important to adjust your communication style to your audience.

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If you’re communicating with a busy co-worker, be frank and get to the point. If the subject is a liberal and cheerful person, the stereotypical and overly formal way of speaking may not be suitable for them.

Or if you’re going to quickly pitch an idea to the CEO, prepare a brief presentation to express the idea as clearly as possible.

4. Listen to understand the story

Many of us often confuse listening with listening. In fact, listening also includes paying attention to the other person’s story. You need to have analysis and give accurate feedback.

However, this is easy said but difficult. There will be external noise factors that distract you from the conversation, making it difficult to listen 100% if you lack focus.

5. Voice Control

When you’re stressed or overly excited, your voice may change. This will affect your communication. A shaky voice due to stress also makes you unreliable, especially when negotiating with customers.

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To overcome this problem, you need to practice adjusting your volume and pronunciation. Practice it with friends or acquaintances.

They will listen and show you where you are weak in your pronunciation. For some people who are used to the dialect, practice is essential. Because, it will help to communicate more easily with people in other localities.

6. Know how to control personal emotions

What you say is not as important as how you say it. The same information, but different intonation and speed will bring different experiences to listeners.

Therefore, adjust your tone and speed of speech to suit the audience and communication environment.

In good conversations and meetings, arguments and disagreements are possible. However, you should learn to control your personal emotions to avoid speaking with a grumpy and “shrewd” tone.

One trick is that you can record the conversation, then listen back to your speed and tone to fine-tune it later.

Read more: Building a professional demeanor at work

7. Pay attention to communication time

Time is gold. With important communication sessions, you definitely cannot ignore the time factor. Try to explain or briefly describe the problem in the time allotted.

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The information you want to convey to the other party needs to be concise, concise and clear, especially in large events, when personal communication time is not much.

Try learning time management techniques or conversation building methods to make the most of your time.

8. Don’t say roundabouts 

You can eliminate complicated language and structures so that the sentence conveys to the listener in the most understandable way. In case you use English, make sure that the words you use express the exact meaning of what you want to say.

On the contrary, when asked, you should answer directly and get to the point. You are welcome to take a few seconds to think, but do not answer “round three kingdoms” and not related to the topic of conversation.

Otherwise, you are just wasting the other person’s time and not getting to the bottom of the conversation.

9. Body language reveals a lot about you

In addition to language, non-verbal factors in communication  are also very important. Through body language, the other person can tell how you are feeling. If you don’t want them to know what you’re thinking; Find a way to control the unnecessary actions of the limbs.

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In some cases, hand gestures can support speech; like giving a presentation or presenting an idea. However, you should also only use it in moderation; to avoid creating animosity towards the opponent.

10. Avoid humming

Unlike communication via email (you will have time to consider the right ideas and words), direct communication requires you to think quickly in your head to be able to convey accurate information to the listener.

It’s hard to avoid hum in such situations. However, you need to understand that hum will inadvertently prolong the conversation unnecessarily.

Not only that, it also creates a bad image in the eyes of the opponent. Maybe they will think you are nervous, nervous, not prepared carefully what you want to say in advance, or even that you are not being honest in your words.

If the humming happens too many times, unconsciously, it will become a bad habit and even make you lose confidence.

11. Ask questions when you don’t understand 

To avoid the case of “he said chicken, she said duck”, asking questions when not understanding the problem is the best solution. If there’s something you’re not sure about, feel free to ask questions to make sure you’re both “in phase” with each other.

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Many people skip this step because they are afraid others will think they are insensitive or not paying attention when they speak.

However, Malu advises you to boldly dismiss such thoughts. Because if you don’t speak up, the questions in your head will never be answered.

12. Build trust with people

It is not enough just to communicate fluently and listen to the opinions of others. You need to build trust in your working relationships. To do that, your way of communication must clearly show your personality and attitude.

Besides, you must always be honest, say what you think, not always say what others want to hear. When you show trustworthiness, the other person will feel confident. As a result, the conversation will become much more effective.

13. Don’t forget to refine your written communication language

Besides spoken language, writing is also an extremely important way of communication. In the 21st century when online work platforms take the throne, many jobs will require good writing skills in employees. For example: write emails, discuss in group chats, exchange work through online working platforms, etc.

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To sharpen your writing skills, you can start with something as simple as writing Facebook statuses. Then you can increase the difficulty by writing down what comes to mind in your diary, notebook, phone, blog, etc.

You also need to read more books and newspapers to enrich your vocabulary and sentence structures so that you can put them to work.

14. Willing to receive comments and corrections

Making mistakes is inevitable in the communication process; even if you are an expert. Being more open to conversations and not afraid to take suggestions is good for improving your communication skills.
No one has become a proverb from the very beginning without some initial stumbles; and do not hesitate to receive suggestions for correction.


Malu hopes that the above sharing can help you soon improve your communication skills. Quickly transition from standard communication to effective communication like a true professional!